FS FoldSync

Support

Help with FoldSync — backups, destinations, encryption, and common questions.

Contact

Email us about bugs, feature ideas, or anything unclear. Please include the app version (Settings → About), macOS version, and a short description — plus a run export from History when available.

foldsync@pixel-project.de

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Getting started

  • Run the setup assistant from Settings
  • Grant access to a source folder (sandbox prompt)
  • Add a destination (local, SMB, SFTP, Nextcloud, or GitHub)
  • Optionally keep simulation on, then run the job

In the app

  • Feedback under Settings → Support
  • Export history for detailed diagnostic logs
  • Exclusion profiles for file types (e.g. Paperless)

FAQ

Simulation vs. real backup

Simulation plans changes but writes nothing. For GitHub it shows planned files; a real run performs commit and push.

GitHub: Repository not found

Check owner/repository, save a PAT with the repo scope (classic) or sufficient fine-grained permissions, and enable “Create repository if missing”.

GitHub: Push rejected (fetch first)

FoldSync tries to integrate remote commits. If histories diverge strongly, allow and confirm force-push in the destination options (only for dedicated backup repos).

Encryption and GitHub

Optional AES encryption is not applied to GitHub destinations — Git needs plain files. Other destinations in the same job can still be encrypted.

Folder access / stale bookmark

If a volume is missing or sandbox access expired, pick the folder again (“Re-pick”).

Subscription / trial

Purchases go through the Mac App Store (Apple). If licensing looks wrong, check App Store purchases first, then contact us.

Requirements